The Dr. Alfred Bengzon, the
former Secretary of Health now the CEO of Medical City, met to welcome us in
the Medical City family. He shared his insights and thoughts in his 5 decades
of being a medical professional. In our meeting, I learned three things from him:
1. “Doctor’s should go beyond medicine”
2. “Heroes can come from the government”
3. “Patients are partners”
I appreciated that Dr. Bengzon opened our meeting with a prayer from Bishop Desmond Tutu. He said it was something that he wants to be done in all other meetings. We were off to a good start.
The first thought that really had
a big message for me was when Dr. Bengzon shared how he was able to appreciate
being a doctor by going beyond the scope of medicine. He shared his story how a
doctor like him ended up being a manager and taking an Master’s in Business
Administration in Ateneo. But that “deviation” from the field of medicine
allowed him to have a wider perspective and appreciation of medicine. He was resolute to tell us that doctors must
not only know medicine. He asked me who I was and what’s special about me and I
told him that I am a doctor and a physician – the wholistic approach to
medicine in person. Our talk turned to spirituality and I was impressed by his
wide knowledge of the subject. He talked about Mitch Albom and his books and
offered some of his insights on the topic of spirituality. He asked about how a loving God would allow unrepentant people to go to hell. He left it for us to theologize on it. He admonished the
other doctors to also read Albom’s “Tuesday’s with Morrie” and not just be
limited to their Schwartz, Harrison’s or del Mundo’s. He reminded us that
doctors will be able to appreciate medicine better if they know other than
medicine.
The second thing I learned from
the good doctor is that heroes can still come from the government sector. The recent
current events and forever have focused on how government officials and their
cohorts have been stealing the people’s money. The inefficiency and ineptitude
of the government to address the country’s problem has been an acceptable fact
for many. But Dr. Bengzon told the story of an underpaid midwife in the mountainous
typhoon-zone part of northern Luzon and her dedication to uplifting the health
condition of her community. The midwife would travel on foot for several hours climbing
mountains and crossing rivers just to be able to deliver vaccines for the
children. Not even her surgical operation that required her to rest could stop
her from performing her duty. It was no wonder that she died in the line of
duty because she drowned when she was caught by a flashflood while crossing the
river one stormy season. Some people in the government are still doing their
best to improve the health condition of others. There are still heroes in the
government. The field of medicine is like that – sacrificing more of ourselves
for the health of others. Medicine is service oriented. He reminded us to help
the government in serving the people because anybody can be a hero even in their
own little way.
The third lesson I learned from
Dr. Bengzon is in looking at the patient as partners in health. This concept has
been taught to me in my residency training as a medical doctor and was not
something new. But the experience and the examples he gave made it real and
practical. It was no longer just a concept. He shared how one of his protégé applied
the concept that patient are partners through the design of his clinic. The clinic
did not have the traditional doctor’s table where the doctor sat on one side
and the patient on the other side while the medical consult is ongoing. Rather,
the clinic only had a couch and a center table. The doctor and the patient sat
in the same couch to emphasize that the doctor-patient relationship was a partnership.
The clinic structure allows the patient to look at the doctor at eye level and sit
shoulder to shoulder to emphasize that both of them works in partnership and
has equal role in the patient’s health. Dr. Bengzon reminded us how doctors
love to go ego-tripping and that this culture must come to a stop. He challenged
us new doctors that in our practice, we will treat our patients as partners who
must also be given the responsibility and control of their own health.